Free Tool
Ask your condo for its records, correctly, the first time
For Ontario condo owners, purchasers and mortgagees. Pick the records you want and get the exact entries for the mandatory CAO form, a covering letter, and every deadline that follows, with the law behind each one. Nothing you type leaves your browser.
1.Who is asking
The full name and number are on your status certificate, your fee notices, or the CAO public registry.
2.Core records
Core records are defined in O. Reg. 48/01. They come faster (with the board's response, or 7 days after you pay) and cost least: nothing at all for an electronic copy.
3.Non-core records
Everything else the corporation keeps is non-core: older minutes, the reserve fund study itself, contracts, invoices, engineering reports, warranties. The corporation has 30 days after you pay to provide them, and may charge a reasonable fee based on its actual labour and delivery costs. Be specific and give a date range.
4.How you want them, and when you'll deliver the form
Your request, ready to use
What to enter on the mandatory form
The CAO's Request for Records form is mandatory: this text tells you what to tick and type on it, box by box. It does not replace the form.
REQUEST FOR RECORDS (CAO mandatory form): what to enter
To: [corporation name, e.g. Toronto Standard Condominium Corporation No. 1234]
Section "Requester"
1. Tick: I am an "owner" of a unit or a common interest in the corporation
Tick: I affirm that this request for records is solely related to my interests as an owner, a purchaser or a mortgagee
2. My name: [your full name]
3. Date (yyyy/mm/dd): [date]
4. Unit or common interest: [unit and level, or suite number]
5. Mailing address in Ontario: [your mailing address in Ontario]
6. Email (optional): (leave blank)
7. Telephone (optional): (leave blank)
Preferred contact: tick "Email"
Section "Request for core records"
(no core records requested: leave this section blank)
Section "Request for non-core records"
(no non-core records requested: leave this section blank)
Sign and date the form ("Dated this ___ day of ___").
Deliver it to the corporation's address for service or its manager by mail, courier, or the corporation's mailbox, or by email only if the board has passed a resolution accepting email delivery (O. Reg. 48/01, s. 13.3(4)). Keep proof of the date it was delivered.Covering letter
Optional. Send it with the completed form.
[date] To the Board of Directors, [corporation name] Re: Request for Records under section 55 of the Condominium Act, 1998 Please find enclosed my completed Request for Records, made as the owner of unit [unit], in the form required by O. Reg. 48/01, s. 13.3(3). I understand the board is required to respond within 30 days of receiving this request, using the Board's Response to Request for Records form, and that the response must list each record requested, state whether it is a core record, give the fee if any, and give a written reason and the provision relied on for any record the corporation will not provide or will redact (O. Reg. 48/01, s. 13.3(6) and (7)). Please reply to the address given on the form. Thank you, [your name]
Your deadlines
The rules this tool follows
Taken from the Condominium Act, 1998, O. Reg. 48/01 and the Condominium Authority of Ontario's records guidance. Verified September 22, 2026.
You must use the CAO's mandatory Request for Records form. A request that is clear is still valid even if a box is missed; the Tribunal has said an incomplete form is not a reasonable excuse to refuse a clear request.
O. Reg. 48/01, s. 13.3(3); Arrowsmith v. PCC 94, 2018 ONCAT 10
You don't have to say why you want the records. The request only has to relate to your interests as an owner, purchaser or mortgagee.
O. Reg. 48/01, s. 13.3(1) and (2)
The board has 30 days to respond on its own mandatory form, and any refusal or redaction must come with a written reason and the section it relies on.
O. Reg. 48/01, s. 13.3(6) and (7)
Electronic copies of core records are free. Paper copies cost at most 20 cents a page. Fees for non-core records must be a reasonable estimate of actual labour and delivery costs.
O. Reg. 48/01, s. 13.3(8)
If the corporation refuses without a reasonable excuse, the Condominium Authority Tribunal can order it to produce the records and pay you a penalty of up to $5,000.
Condominium Act, 1998, s. 1.44(1) para. 6 and s. 1.44(3)
Miss the windows and you start over: 60 days after the board's response to pay or apply to the Tribunal, and six months from your request if you never get an answer.
O. Reg. 48/01, s. 13.10
Read more
On the board side of this request?
A records request is only hard to answer when the records are scattered. belo keeps every asset's service history, contracts, warranties and invoices in one dated record, so a request for maintenance records is an export, not a week of digging.